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Residents’ frequently asked questions

Regeneration proposals


We have captured your questions on the regeneration proposals and the housing offer for residents living in and those with the right to return to the Phase One area. 

 please click on the relevant headings on the status bar below to see questions relating to each theme.

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Phases

Phases overview
Your Key Questions
Regeneration proposals
Phasing and moving
Service charges and other costs
How can residents get involved: the custom house steering group and social value opportunities
The custom house phase one landlord offer
The resident ballot
The housing offer
Secure tenants with a right to return
Households in temporary accommodation
Private renters
Resident homeowners
Non-resident homeowners
Homeowners – Valuing your property
Key contacts

The housing offer

January 14, 2022 - January 16, 2022

Council tenants

Will I receive a home loss payment?

Yes, you will receive compensation for having to move, this includes a home loss payment of £7,100 (in line with current legislation) along with paying reasonable disturbance costs resulting in your move.

Will my tenancy remain secure?

Yes, as a secure tenant your tenancy will remain secure.

My household is overcrowded, what are my options?

If your household is recognised as being overcrowded by the Council, you will be able to move into a new home that is the right size for you and your family. You’ll also have the choice to split your household and create new tenancies if you have adult children.

Will it cost more to live in a new home within the regenerated area?

Existing council tenants will pay the same rent for the same number of bedrooms as before, which will change in line with council policy. Also, the new homes will have modern insulation to help reduce energy bills.

If my block is due to be retrofitted, am I able to stay within the same home after the work has been done?

Due to the extent of work needed to retrofit a property, tenants and homeowners will not be able to stay or return to their current home. Instead, they will be entitled to a new home in accordance with the housing offer contained in the landlord offer.

Why is there a 15 year restriction on the right to buy?

The policy has been set by central government. It limits the amount of discount which residents are eligible to receive and ensures that the Council does not lose money when building homes.

Will adult children who gain their own tenancy and move into one of the new homes through the split tenancy offer pay a London Affordable Rent?

The adult child gaining a new tenancy will be required to pay the rent set for the home they move into. If it is an existing social rent property they will pay social rent. If it is a new build property set at London Affordable Rent then they will pay London Affordable Rent.

Will residents who have made adaptations or modified their current homes have these covered at no cost in any new home?

The Council will reimburse tenants who have made defined improvements to their homes with the prior consent of the Council. For homeowners, any improvements will be reflected in the market valuation of the home.

If a resident requires a council assessment of aids and adaptations, this will take place before they move to their new home.