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Residents’ frequently asked questions

Regeneration proposals


We have captured your questions on the regeneration proposals and the housing offer for residents living in and those with the right to return to the Phase One area. 

 please click on the relevant headings on the status bar below to see questions relating to each theme.

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Phases

Phases overview
Your Key Questions
Regeneration proposals
Phasing and moving
Service charges and other costs
How can residents get involved: the custom house steering group and social value opportunities
The custom house phase one landlord offer
The resident ballot
The housing offer
Secure tenants with a right to return
Households in temporary accommodation
Private renters
Resident homeowners
Non-resident homeowners
Homeowners – Valuing your property
Key contacts

The custom house phase one landlord offer

January 10, 2022 - January 11, 2022

What is the landlord offer?

The landlord offer is required in order to hold the resident ballot, in line with the Greater London Authority (GLA)

guidelines.

The landlord offer comes in two parts:

■ Part 1 sets out the design proposals contained within the masterplan for Phase One.

■ Part 2 is the housing offer for residents living on, or with the right to return to, the Phase One area.

The housing offer sets out the statutory duties of the Council and enhances the commitments it has made in the Residents’ Charter. The housing offer section sets out the compensation that households are entitled to. We are committed to co-production and have been working with residents to create a deliverable landlord offer.