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Residents’ frequently asked questions

Regeneration proposals


We have captured your questions on the regeneration proposals and the housing offer for residents living in and those with the right to return to the Phase One area. 

 please click on the relevant headings on the status bar below to see questions relating to each theme.

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Phases

Phases overview
Your Key Questions
Regeneration proposals
Phasing and moving
Service charges and other costs
How can residents get involved: the custom house steering group and social value opportunities
The custom house phase one landlord offer
The resident ballot
The housing offer
Secure tenants with a right to return
Households in temporary accommodation
Private renters
Resident homeowners
Non-resident homeowners
Homeowners – Valuing your property
Key contacts

Key contacts

January 31, 2022 - February 1, 2022

The Regeneration Team:

Dami Segun and Yemi Adigun Tel: 020 3373 3906

Email: regeneration@newham.gov.uk

Independent tenants’ and residents’ advisor:

Howard Mendick

Community Partnerships Manager NewmanFrancis

Freephone 0800 644 6040 or

020 8536 1436

Email: customhouse@newmanfrancis. org

Civica Election Services:

020 8889 9203

Email: support@cesvotes.com

Chartered surveyor:

The Royal Institution of Chartered Surveyors (RICS) www.localbuildingsurveyor.co.uk Tel: 024 7686 8555 or 0870 333 1600

Email: contactrics@rics.org

Financial advice:

Financial Conduct Authority www.fca.org.uk/consumers/finding- adviser

Citizens Advice:

www.citizensadvice.org.uk/debt-and- money/getting-financial-advice

Private renters:

Private Sector Solutions Homelessness Prevention & Advice Service

Email: hpas@newham.gov.uk