Housing Services Resident Challenge Board

The Resident Challenge Board are a group of 13 tenants and leaseholders who meet monthly with Housing management representatives to receive updates on the Housing Service Improvement Programme.

The role of the board is to challenge the Council on our progress with implementing the Housing Services Improvement Programme. The Board will also carry out focused reviews of key areas of the improvement programme and assess changes being made.

Phases

Phases overview

Phase 1: Launch of Board

Launch of Board

Phase 2: Training with Tpas Tenant Engagement Specialists

Training with Tpas Tenant Engagement Specialists

Phase 3: Challenge 1 - Vulnerability Screening for Person Centred Fire Risk Assessments

Challenge 1 - Vulnerability Screening for Person Centred Fire Risk Assessments

Phase 4: Challenge 2 - Repairs Backlog Response

Challenge 2 - Repairs Backlog Response

Phase 5: Challenge 3 - Resident Participation and Transparency

Challenge 3 - Resident Participation and Transparency

Phase 6: Challenge 4 - Anti-Social Behaviour

Challenge 4 - Anti-Social Behaviour

Training with Tpas Tenant Engagement Specialists

May 1, 2025 11:00 PM - May 2, 2025 11:00 PM

The Board received training from TPAS (tenant engagement specialists) on social housing regulations. This included the context, Social Housing Act 2023, consumer regulations, tenant satisfaction measures, the Housing Ombudsman, Awaab's Law and Building Safety Act 2022.

The board elected Saad and Shervona as their Chair and Vice Chair and selected their first topic for challenge: Vulnerability Screening for Person Centred Fire Risk Assessments.

Please find the presentation slides below.

RCB Presentation 010525.pptx

(1.3 MB)